Privacy Policy

This Privacy Policy describes how MarketRegal.com ("we", "our", or "us"), a brand operated by SolisVelvet eCommerce Services Private Limited, collects, uses, shares, and protects your personal information when you access or use our platform and services ("Service").

By using our Service, you agree to the terms outlined in this Privacy Policy, including the collection and use of information in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian data protection laws.

1. Interpretation and Definitions

Interpretation: Words with capitalized initials have defined meanings regardless of whether they appear in singular or plural.

Definitions

• Account: A registered account associated with a user to access our platform.
• Affiliate: An entity that is directly or indirectly controlled by or under common control with us.
• Application: Any software or mobile application made available by MarketRegal.
• Company: SolisVelvet eCommerce Services Private Limited, India.
• Country: India.
• Device: Any device capable of accessing the Service (e.g., mobile phone, tablet, desktop).
• Personal Data: Information that relates to an identified or identifiable individual, including sensitive personal data as defined under the DPDP Act, 2023.
• Service: The platform, website, or application offered by MarketRegal.
• Service Provider: Any third party processing data on behalf of MarketRegal.
• Usage Data: Automatically collected data such as browser type, IP address, device identifiers, session duration, and user behavior.
• You: The individual using our Service, or the legal entity on whose behalf such individual is acting.

2. Legal Basis for Processing (India)

• Consent provided by you (explicit or deemed)
• Performance of a contract
• Legal obligation
• Legitimate interests pursued by us or a third party

3. What Data We Collect

Personal Data

• Name, email address, phone number, address
• Government ID (e.g., PAN, GSTIN) when required
• Payment information (processed via PCI-DSS-compliant gateways)

Usage Data

• IP address and device information
• Browser type and version
• Pages visited and duration of visit
• Referring/exit pages, timestamps

Optional App Data (With Consent)

• Geolocation data
• Device permissions (e.g., camera, gallery, if applicable)

4. How We Use Your Data

• To operate, maintain, and improve our platform
• To manage your account and verify identity
• To contact you with updates, support, or marketing communications (you may opt out)
• To detect and prevent fraud or security breaches
• To comply with legal or regulatory obligations
• To analyze user behavior and improve user experience

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Usage data may be retained for analytics and internal audits.

6. Data Sharing and Transfers

• With affiliated companies and subsidiaries
• With authorized third-party service providers (e.g., logistics, payment gateways, analytics)
• With law enforcement, regulators, or government bodies if required by applicable law

Cross-border transfers (if any) comply with Indian data protection laws and international safeguards.

7. Children’s Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If discovered, such data will be deleted promptly.

8. Security of Your Data

• Use of SSL encryption and secure storage
• Access controls and user-level permissions
• Periodic security reviews and patching

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Grievance Redressal

If you have any concerns, complaints, or grievances related to your data or privacy, you may contact our Grievance Officer:

• Name: Grievance Officer – MarketRegal
• Email: support@marketregal.com
• Jurisdiction: Courts of Bengaluru, Karnataka, India

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Service after such updates constitutes acceptance.

12. Contact Us

For any privacy-related queries, please email us at support@marketregal.com.