Privacy Policy

This Privacy Policy describes how MarketRegal.com ("we”, "our”, or "us”), a brand operated by SolisVelvet Ecommerce Services (OPC) Private Limited, collects, uses, shares, and protects your personal information when you access or use our platform and services ("Service”).

By using our Service, you agree to the terms outlined in this Privacy Policy, including the collection and use of information in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian and international data protection laws.

1. Interpretation and Definitions

Interpretation: Words with capitalized initials have defined meanings regardless of singular or plural.

Definitions

• Account: A registered account associated with a user to access our platform.
• Affiliate: An entity directly or indirectly controlled by or under common control with us.
• Application: Any software or mobile application made available by MarketRegal.
• Company: SolisVelvet Ecommerce Services (OPC) Private Limited, India.
• Country: India.
• Device: Any device capable of accessing the Service.
• Personal Data: Information that relates to an identified or identifiable individual, including sensitive personal data as defined under the DPDP Act, 2023.
• Service: The platform, website, or application offered by MarketRegal.
• Service Provider: Any third party processing data on behalf of MarketRegal.
• Usage Data: Automatically collected data such as IP address, device identifiers, browser type/version, pages visited, timestamps, and referrers.
• You: The individual using our Service, or the legal entity on whose behalf such individual is acting.

2. Legal Bases for Processing

• Consent provided by you (explicit or deemed, as applicable).
• Performance of a contract and order fulfillment.
• Compliance with legal obligations.
• Legitimate interests (e.g., fraud prevention, security, service improvement).

3. What Data We Collect

Personal Data

• Name, email address, phone number, shipping/billing address.
• Government ID (e.g., PAN, GSTIN) when required for verification or invoicing.
• Payment details (processed via authorized PCI-DSS–compliant partners; we do not store card numbers/CVV).

Usage Data

• IP address, device information, browser type/version.
• Pages visited, actions taken, and session duration.
• Referring/exit pages and timestamps.

Optional App/Data (with consent)

• Geolocation data for delivery/serviceability features.
• Device permissions (e.g., camera/gallery) when you use specific features.

4. How We Use Your Data

• Operate, maintain, and improve our platform and services.
• Manage your account, verify identity, and prevent fraud.
• Fulfill and deliver orders, including sharing necessary details with logistics partners.
• Provide customer support and service notifications.
• Send transactional communications; send marketing communications where permitted (you may opt out).
• Analyze usage to improve performance and user experience.
• Comply with applicable laws and enforce our policies.

4A. Your Data Rights (India)

Subject to applicable law, you may exercise the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal/contractual obligations.
• Consent Withdrawal: Withdraw consent you previously provided; this will not affect processing already carried out.
• Nominate: Appoint a person to exercise your rights in case of death or incapacity, where applicable.

To exercise these rights, email support@marketregal.com. We will respond within reasonable timelines permitted by law.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required or permitted by law. Usage data may be retained for analytics, security, and internal audits.

6. Data Sharing and Transfers

• With affiliated companies and subsidiaries for operational purposes.
• With authorized service providers (e.g., logistics, payment processors, analytics, customer support).
• With law enforcement/regulators where required by applicable law or in response to valid legal requests.

We require service providers handling personal data to implement appropriate confidentiality and security measures. Cross-border transfers (if any) will comply with applicable data protection laws and safeguards.

7. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware, we will delete such data promptly.

8. Security of Your Data

• Encryption in transit (e.g., SSL/TLS) and secure storage for applicable data.
• Access controls, least-privilege principles, and periodic security reviews.
• Payments are processed securely via authorized partners; we do not store card/CVV data.

While we take appropriate safeguards, no method of transmission or storage is 100% secure. If a personal data breach occurs, we will take reasonable steps to notify affected users and relevant authorities, consistent with applicable law.

8A. Cookies, Pixels & Tracking

We use cookies, the MarketRegal Pixel, and similar technologies to understand user behavior, improve site performance, personalize content, measure marketing, and deliver ads. You can control cookies via your browser settings; disabling certain cookies may affect site functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. Their privacy practices and content are governed by their own policies; we recommend you review them.

10. Grievance Redressal

If you have concerns, complaints, or grievances related to your data or privacy, please contact our Grievance Officer:

• Name: Grievance Officer – MarketRegal
• Email: support@marketregal.com
• Jurisdiction: Courts of Bengaluru, Karnataka, India

11. Marketing Communications

Where permitted, we may send you updates, offers, or newsletters. You can opt out at any time by using the unsubscribe link in emails or by emailing support@marketregal.com. You will continue to receive essential transactional messages.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Service after such updates constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related queries, please email support@marketregal.com.

Last Updated: 24 August 2025