Refund, Return & Cancellation Policy

MarketRegal is committed to providing a transparent and consumer-friendly experience. This policy outlines the terms governing product returns, order cancellations, and customer refunds.

1. Return Policy

1.1 Eligibility

Products may be returned within 7 calendar days from the date of delivery, subject to the following conditions:

• The product is unused, unwashed, and undamaged.
• It is returned in original packaging with all accessories, manuals, and tags intact.
• The product details match the original invoice and order.

1.2 Non-Returnable Categories

The following items are not eligible for return:

• Perishable goods or consumables.
• Personal hygiene products (e.g., innerwear, grooming kits, cosmetics).
• Customized or made-to-order items.
• Products explicitly marked "Non-Returnable” on the product page.

MarketRegal reserves the right to decline return requests that do not meet these conditions.

2. Refund Policy

2.1 General Conditions

Refunds are initiated only after successful quality inspection of the returned product at our facility or the seller’s location, wherever applicable.

2.2 Mode of Refund

• Prepaid Orders: Refunds are processed to the original payment method (Credit/Debit Card, UPI, Net Banking, Wallet, etc.).
• Cash on Delivery (COD): Refunds are issued via NEFT/IMPS to a valid Indian bank account provided by the customer.

2.3 Refund Timeline

Once the returned product passes inspection (T), the refund is processed within T+2 to T+7 business days.

Processing time may vary depending on the payment gateway or bank's internal timelines. Wallet and UPI refunds are typically faster (T+2 to T+4), while credit card or bank refunds may take longer (T+5 to T+7).

We do not guarantee refund timelines for third-party payment systems, but we coordinate closely with our payment gateway partners to expedite transactions wherever possible.

3. Order Cancellation Policy

3.1 Customer-Initiated Cancellations

Orders may be canceled before they are dispatched from our warehouse. Orders that have already been shipped cannot be canceled but may be returned after delivery if they qualify under the return policy.

3.2 Platform-Initiated Cancellations

MarketRegal reserves the right to cancel any order due to:

• Stock unavailability
• Invalid or unserviceable delivery address
• Pricing or listing errors
• Suspected fraud or high-risk transactions

In such cases, a full refund will be automatically initiated as per our refund policy.

4. Support & Contact

If you have any questions about returns, cancellations, or refunds, feel free to contact us:

• Email: support@marketregal.com
• Contact Page: https://marketregal.com/contact-us